Steve Massengale, District 4





Steve Massengale was elected to the Lubbock City Council, District 4, on May 7, 2016.

Family Life
Steve grew up in Lubbock where he attended Monterey High School and later graduated from Texas Tech University with a degree in Business. Steve’s wife Stephanie is a Lubbock native who works with Steve in their family-owned, local businesses. Stephanie is also active in the community, and recently completed her term as President of the Civic Lubbock Board of Directors. Steve and Stephanie have a daughter, Audrey.

Professional Life
Steve serves as CEO and Owner of Advanced Graphix, a company that manufactures and distributes promotional products. He is also owner of The Matador, a local retail business that specializes in Texas Tech apparel and gifts. Having owned and operated businesses from an early age and having previously served as an elected official, Steve believes that working with people and leveraging their strengths to produce successful results is a key dynamic in both business and in community service.

Community Service
Steve is passionate about Lubbock, and strongly believes in giving back to the community and in serving others.
Steve was elected to the Lubbock ISD Board of Trustees in 2006 and served for eight years. During that time, Steve chaired the LISD Board Facilities Committee, which proposed the 2010 Bond Election that was approved by Lubbock voters later that year. Steve has served the Lubbock community in many volunteer roles including the Lubbock Chamber of Commerce, Committee for Champions, Covenant Health System Foundation, Communities in Schools, South Plains Association of Governments, United Way of Lubbock, West Texas Kidney Foundation, and several other non-profit organizations. Prior to being elected to the City Council, Steve served on the City of Lubbock’s Planning and Zoning Commission.
Steve is an Eagle Scout, and supports and has served on the Boy Scouts of America South Plains Council.

Honey Elementary Town Hall - May 22, 2017

Dear District 4 Residents,

On May 22nd, I held a Town Hall Meeting at Honey Elementary School to visit with residents and discuss crime and law enforcement concerns that are present in District 4. Our meeting was well-attended, and I appreciate Police Chief Greg Stevens for joining us, answering questions, and having Police Officers who patrol this area of our city present for the meeting. Included on this page you can review PD’s response to many of the questions that were asked, but I also wanted to provide you with my overview of the key points discussed at this meeting.

I called this Town Hall meeting after being contacted by several residents who had concerns or were victims of a car break-in or a home burglary. Questions from those in attendance ranged from whether Lubbock has adequate Police manpower, to questions about Police response times, as well as questions about organizing Neighborhood Watch Programs. Many who were present shared their individual story or concern about the handling of a specific incident involving the Police.

Overall, it was a successful Town Hall Meeting.

Massengale Town Hall 01Questions for the Police Officers:
Residents talked to the specific Officers who patrol their neighborhood and shared information and received feedback about particular concerns or questions they had. Anyone who was unable to attend the meeting and has a non-emergency question or concern for the Police Department should call 806-775-2865, to get your question answered. ALWAYS call 911 if you have a life-threatening emergency. As was shared at this meeting, the Lubbock Police Department is charged with protecting and serving the public, and if you are the victim of a crime, have questions, or have specific concerns regarding the safety of your life or your property, please call the 806-775-2865 telephone number.

Personal Safety and Reporting Criminal / Suspicious Activity:
At the meeting, the Police stressed that you should never put yourself in a dangerous situation, nor should you confront a suspicious person. Reporting your suspicion or your witnessing a criminal activity to the Police Department is the correct thing to do.

Neighborhood Watch Program:
At the meeting, Officers who help organize Neighborhood Watch Programs met with District 4 residents. Many residents provided the Officers with contact information to start a Neighborhood Watch Program in their area. Getting to know your neighbors, looking out for each other, and reporting suspicious activity to the Police and to each other, prevents crime, deters criminal activity, and makes for a safer neighborhood. Please call 806-775-2971, if you are interested in working with the Police to organize a Neighborhood Watch Program.

Massengale Town Hall 02Police Response Times:
Several in attendance asked about Police response times. The time of day a resident calls the Police, the reason for the resident’s call, and the presence of other on-going emergencies all affect Police response times. Police calls are listed by priority and sometimes Officers responding to low-priority calls have to change direction when a high-priority call suddenly arises. This unfortunately leaves residents waiting, but manpower and resources are directed to what are often critical, life-threatening situations.
At the Town Hall meeting, the Police Department explained that crimes in progress, shots fired, traffic accidents with injuries, and violent crimes take priority. They also stated that calls for Police response can cluster at different times of the day or with the presence of certain weather conditions. At the meeting, an example was given that it is infuriating to wake-up in the morning to discover your car has been burglarized. You hate being victimized, it causes you to be late to work, and you want immediate Police help and assurance. Unfortunately, depending upon the circumstances (other calls about cars being burglarized, the order the call was received, the number of going-to-work in the morning traffic accidents) can affect the Police response time. It can be frustrating, but reporting all crimes to the Police is important. It is also important to get an incident number from the responding officer, and to make your neighbors aware that a crime took place in the neighborhood.

Police Manpower and Delegating Resources:Massengale Town Hall 03
At the Town Hall meeting, Chief Stevens emphasized that the Police Department is constantly reviewing crime data and adjusting resources and manpower to best address law enforcement needs within our city. The Lubbock Police Department is fully staffed for the first time in many years, and there has been a decline in burglaries over the past few years due to the reallocation of Police resources. Typically there are 40 Police Officers on patrol at any given time, and Police Officers recently began working 12 hour shifts. The change in scheduling has been a boost to departmental morale and to recruiting.
One of the Police Department’s goals is to decentralize all of its patrol operations into three substations – one north, one east, and one south. The substations are a preliminary proposal, but the Police Department believes there will ultimately be greater efficiencies and cost-savings by incorporating substations in the future.

Massengale Town Hall MeetingThere were other questions raised at the meeting, and again you can find the information provided by the Police Department on this page under Lubbock Police Department Q&As.

I want to again thank everyone who attended, and thank Honey Elementary School for allowing me to use their facility for this Town Hall meeting. Public safety is my number one priority as your City Council representative, and I appreciate you allowing me represent you. Please know you can always contact me with questions or concerns, or if I can ever be helpful to you.


Lubbock Police Department Q&As

  • How many LPD officers do we have on patrol at any given time?
    • We typically have about 40 patrol officers working at any given time. That is about 20 patrol officers for each division (North and South).
    • This can fluctuate depending on the day of the week and the time of the day, but 35 to 40 patrol officers in the city is about average
    • That number does not include supervisors, commanders, traffic units, K-9, detectives, SWAT, special operations units, etc.; it only includes active beat patrol officers
  • What are the speed limits on the access roads of the Loop?
    • Typically 45 mph; some areas are 50 mph
  • Can you speak a little about substations along with the areas and zones they will be located.
    • Our goal is to decentralize all of our patrol operations into three substations, one north, one east and one south.  The exact locations of the substations have not been determined; however, generally we are looking at collocating them with fire department facilities wherever possible for cost savings and efficiency.
    • Currently our patrol operations are divided into two “Districts” of north and south with 34th Street being the dividing line.  The future 3 Districts would likely use University to divide the East District and perhaps 19th from University westward and then southwest along the Marsha Sharp to divide the North and South Districts; however, that is just a preliminary look.
    • We also intend to move non-violent crimes Detectives out to the substations in order to have greater efficiency and responsiveness for follow-up investigations, while keeping violent and major crimes Detectives downtown as well as our Traffic Accident Investigators and Special Operations folks.
  • You mentioned 12-hour shifts, how has it impacted the number of officers on the shift?
    • The 12-hour shifts put more officers on the shifts at one time on most days, and they were a boost to morale for the vast majority of officers.  They have also been a great tool for recruiting.
  • How often are backup officers dispatched to a call?
    • Each type of call is coded as either a Priority 1, 2, 3, 4 or 5.  Two officers are automatically dispatched to all Priority 1 and 2 calls.  Some Priority 3 calls are dispatched to two officers if the nature of the call warrants it.  This is a process built into our Computer Aided Dispatch (CAD) system.  Officers can always request a backup officer or even a third officer to respond if they feel it is necessary, and Supervisors can, and often do, advise dispatch to send additional officers to particular calls.
  • Can people go door to door to selling items or services?
    • Only with a city Peddler Permit
    • At the meeting I mistakenly stated that these were issued through the City Secretary’s Office.  They used to be; however now they are actually issued through the Police Department; however, none have been issued since I have been the Chief.  If a person were to request a Peddler’s Permit, a thorough vetting process would be done, and we would use our social media presence to announce that it had been issued.
  • (Card) Why have Neighborhood Watches faded away?
    • It has been our experience that Neighborhood Watches start with a “bang” but lose steam as volunteerism wanes over time; it needs strong leadership from within the community and good communication with our organizers at the PD to have real swaying power.
  •  (Card) For staffing, how many positions in administrative and non-patrol are held by officers? Would an enhanced citizen’s patrol program fill the void in staffing shortages?
    • There are about 25 officer positions in Administration and 105 in Investigations, leaving the remaining in a Patrol function. 
    • Enhanced citizen patrols, in the form of an organized Volunteer Program, is a solution we are currently exploring. Other jurisdictions have robust Volunteer Programs that supplement the staffing at their police departments, and the LPD is currently looking to ramp up our program up to those levels; we will need lots of citizens to volunteer, but with their help we can make it a robust program as well and free up our Patrol officers for regular police work!
  • (Card) Does the city have or endorse community organizing software, programs or apps like Next Door? Can we trust Next Door completely?
    • The city/PD does not have a community organizing software/app piece, we organize within our Community Engagement Squad; with any technology, be aware of its positives but also its inherent distractions; for example, most people seem to post concerns on Next Door, so don’t let that skew perception that crime is rampant when it may not be; if there are questions, let us run the stats and facts and also work with our Community Engagement Squad on setting up a joint Neighborhood Watch with the PD.
  • (Card) How can I find out if the crime being committed in my neighborhood is by my neighbors or people coming into it from elsewhere?
    • The best solution is to talk directly with the commanders of your area, notably Captain Chris Bachman (for anything south of 34th street), on what you are experiencing; he can facilitate the needed information to answer if the problems are internal or external to your neighborhood. Captain Nathan White is the North division commander for anything north of 34th Street).
  • (Card) Crime, vandalism, no results. Too much talk by officials, Police Chief talked too much. I wanted to hear what the neighbors had to say. I spent 30 minutes listening to excuses.
    • Ms. Scott was called and had a good conversation was had with her about what we are doing in the present time as far as having as many officers as we can out patrolling the areas impacted with the type of crime she mentions. Ms. Scott also wanted to change the structure of future meetings by allowing more time for comments by citizens. LPD will look into the stolen vehicle that Ms. Scott mentioned during the meeting and see if we ever found that (the crime happened four years ago). She also received a contact number and was encouraged to call if she had any more questions.

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